Great thanks for shopping with us!
Unfortunately, If your order has a problem, contact us by Email : email@example.com
DO NOT ship back products without a authorization though the return process. We can resolve all issues with you quickly and with personal attention.
1) Received defective product.
2) Received the wrong product.
3) Received a product not as described.
Solution: We will replace it or we will make a refund after e.mail communications.
No matter what reasons you want to return or get a new replacement one, please hold your original package until you confirm want to keep using it.
Photos might be required for analysis the product problem. please send to us by e.mail.
Our refund policy is only applicable to successful returns. When completing the physical or online Return, you may choose to be refunded via your original payment method.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in 7 business days.
Once we have processed your refund, you will get a confirmed Email from us. and please do contact us if your refund is not reach.
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As an Asian fashion brand, KTCHIC captures the essence of Oriental beauty and elegance. We help overseas Chinese girls rediscover their cultural roots through modern reinterpretations of traditional Asian clothing. Our mission is to make following Chinese fashion trends effortless for Asian women worldwide.
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