Shipping policy
Shipping Policy
Thank you for shopping with LIGHTOFJUWELEN. Please read our shipping policy carefully before placing your order.
Order Processing Time
All orders are processed within 3–5 business days (Monday through Friday, excluding public holidays) after payment confirmation. You will receive an email notification once your order has been shipped.
During peak seasons or promotional periods, processing times may be extended. We will notify you if there are any significant delays.
Shipping Rates & Delivery Estimates
Shipping charges are calculated and displayed at checkout based on your delivery address and selected shipping method.
| Destination | Estimated Delivery Time |
|---|---|
| Domestic (China) | 3–7 business days after dispatch |
| Asia Pacific | 5–10 business days after dispatch |
| North America / Europe | 7–14 business days after dispatch |
| Rest of World | 14–25 business days after dispatch |
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 48 hours for tracking information to become available after dispatch.
You can track your order using the link provided in your shipping confirmation email.
International Shipping & Customs
We ship to most countries worldwide. International orders may be subject to import duties, taxes, and customs fees upon arrival in the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees.
LIGHTOFJUWELEN is not responsible for delays caused by customs processing.
Undelivered or Delayed Orders
If your order has not arrived within the estimated delivery window stated above, please contact us at support@lightofjuwelen.com with your name and order number. We will investigate and respond within 2 business days.
Damaged Orders
If your order arrives damaged, please email us at support@lightofjuwelen.com within 48 hours of receipt, including your order number and photos of the damaged item and packaging. We will work with you to find a satisfactory resolution.
Contact Us
For any shipping-related inquiries, please reach out to us at: 📧 support@lightofjuwelen.com