Contact us at : support@lightofjuwelen.com

ORDER STATUS

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers and employees, including reduced staffing and extra cleaning of our warehouses. This may increase the time it takes to process and ship your order—currently up to 5 business days. We appreciate your patience and understanding.

When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).

Check the status of a particular order and view your Order History on the Order Status tracking page under My Account. Please note that the Order History will not be updated until the product(s) have shipped.

PLACING AN ORDER

We accept major credit cards, PayPal.

PLEASE NOTE: we may turn the other payment service off temporarily during peak traffic times in order to ensure the best possible checkout experience.

Promo codes can be applied to your order during checkout, in the Order Summary section.

Yes. Because we have a secure cart checkout, your billing address must be verified. This means that you need to register your Visa, Mastercard. The gift card is not available for checkout at the moment. Thank you for understanding.

Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email.

PLEASE NOTE: during high-traffic events we may use an alternate service to calculate sales tax. If you would like to understand more about the tax you were charged, contact us.

SHIPPING

Yes, we offer FREE Standard shipping for U.S. and Euro orders , other countries orders Free shipping is based on your order total over $99 after promotional discounts have been applied and before shipping charges, taxes, etc.

Yes, Please fulfill your phone No. and P.O code exactly to insure the delivery safety.

We ship to many locations outside of the U.S. Choose your shipping country from the dropdown in the site header or footer.

Orders placed in U.S. dollars to ship internationally must have a matching billing and shipping address. If international addresses don’t match on an order that ships from the U.S., your order may be cancelled. Contact us at support@lightofjuwelen.com with any questions.

WHEN WE CAN GET OUR JEWELRY

To U.S, it takes 5-10 business days after fulfillment.

You will get a confirmation email after the order shipped,along with tracking information which should give an approximate delivery date.

Stay Chic with KTCHIC

As an Asian fashion brand, KTCHIC captures the essence of Oriental beauty and elegance. We help overseas Chinese girls rediscover their cultural roots through modern reinterpretations of traditional Asian clothing. Our mission is to make following Chinese fashion trends effortless for Asian women worldwide.

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