FAQs

1> How long do I have to return or exchange an item?

If you are not satisfied with the item you purchased, You may return it for a full refund within 30 days.
Please email us at support@lightofjuwelen.com.

2> How do I return an item for exchange or refund?

Please PROVIDE YOUR DETAIL  to us so we can arrange a new replacement for you ASAP.

• Your Order Number
• Provide a photo to identify the issue.
• Email us at support@lightofjuwelen.com

 
We reply 24 hours one of our professional customer service with details.

3> How long will my refund take?

Once we receive the returned product from you, your refund will receive it within 3-5 business days.

4> Can I cancel my order?

Yes, you can cancel any order as you need.
Please contact us with your reason for better communication.

1>What is the shipping policy?

Once your order is placed, you will receive emails:

- A confirmation that our fulfillment team has received your order.
- Notification with your tracking information.
To get more details on shipping, please check our shipping policy.

2> Do you ship overseas?

Yes, we ship all over the world. Shipping costs will be added at checkout.
For more details about shipping time and delivery charges please refer to our shipping policy.

3> How do I track my order?

- You'll receive a shipping confirmation email with a tracking number when your order ships.
- You can use this number to track your order on the website https://www.17track.net
- Log your account, click on My Orders, and get your delivery details.

4> When will my order arrive?

• Please allow 1-5 working days for processing.
• Shipping takes 7-15 days worldwide depending on location.
• Rush processing is available for an added fee.

5> Do you have U.S. sales-after service center?

Sorry, we don't have a sales-after-service center in the U.S. at the moment, but we have a return office there for the return orders collected.
We will provide the consignee after the order is returned to processing.

6> My order arrived damaged - what should I do?

We're so sorry to hear that!
Please contact us within 3 days when you receive the package.
Send the verifying photos so we can promptly resolve the issue.

1>Which payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay and Amazon Pay, Shopify Payment.

2> Is my payment secure?

Yes.

Transactions are secured via SSL encryption.

When you checkout, your billing address must be verified.

This means that you need to register your Visa and Mastercard.

Thank you for understanding.

3> Will I be charged extra sales tax?

All the prices displayed online on LOJ are tax-inclusive.

How to contact us?

Our Professional Advisors are available 24/7 to assist dear you.

Click: LIVE CHAT to chat with our Professional Advisors.

E.mail us: support@lightofjuwelen.com

WeChat Scan the QR code to timely chat.

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We look forward to exploring win-win partnerships with you!

1> I am very interested in your products, tell me how we can collaborate.

We welcome any collaborations with any KOLor KOC.

E.mail us: support@lightofjuwelen.com

2> What kind of KOL account do we prefer?

- Female bloggers aged 16-60 years old, with a minimum social media following of 5,000 fans.

- Niche accounts focused on beauty, fashion style, or lifestyle content.

- Bloggers who actively share shopping discoveries, brand reviews, and posts.

3> As a KOL, you will get:

- FOR FREE PRODUCTS!

We provide our latest LOJ collections and share your styling inspirations with your followers on social media.

- EARN MONEY! EXCLUSIVE DISCOUNT CODES!

Please register to be our affiliate program and get more details there.

You properly get up to 50% commission for it depending on the item and promotion.

 
- MORE COOPERATION PROGRAM!

We will tailor our cooperation model based on each KOL's unique characteristics.

 Please reach out to discuss collaborations by DM our social media accounts or emailing us directly.

4> What kind of KOC account do we prefer?

The one really loves LOJ and shares LOJ with friends and family.

5> As a KOC, you will get:

- EARN MONEY!
Please register to be our affiliate program and get more details there.

You properly get up to 50% commission for it depending on the item and promotion.

6> Can I become a physical store agent?

We are an online-only store at the moment.
If you want to sell our product on offline, contact us, and we'll get you a nice price.

1>What is the VIP membership?

It is a membership program with many exclusive perks to improve the customer experience.

You can read more about its benefits at the link: LOJ VIP program.

2> How do I become a VIP Member?

When you complete a purchase online select the VIP option at checkout. Your membership will be activated right after checking out.

3> Can I place an order without joining the VIP membership?

Please note that joining a VIP membership makes you eligible for a deeper discount on your first VIP order as well as other perks.

4> How much does the VIP membership cost?

FOR FREE.