Returns:
Thank you for shopping with us at Light of Juwelen!
If you experience any issue with your order, please contact us at: support@lightofjuwelen.com
Return Eligibility & Time Window:
You may request a return or exchange within 30 days of receiving your order under the following circumstances:
1) Received a defective product.
2) Received the wrong product.
3) Received a product not as described.
Please do NOT ship back any products without prior authorization through our return process. Contact us by email first — we will resolve all issues promptly and with personal attention.
Photos may be required to assess the issue. Please send them to us via email.
Please retain your original packaging until the issue is fully resolved.
Return Process & Timeline:
1. Submit your return request by email within 30 days of receiving your order.
2. Our team will review your request and respond within 3 business days of receiving your email.
3. Once your return is approved, please ship the item back as instructed.
4. After we receive and inspect the returned item, we will notify you of the outcome.
Refund:
Our refund policy applies only to approved returns. Once your return is confirmed, you may choose to be refunded via your original payment method.
Approved refunds will be processed within 3 business days of return approval, and the credit will be applied to your original payment method within 7 business days after processing.
You will receive a confirmation email once your refund has been processed. If you do not receive your refund within the stated timeframe, please contact us at support@lightofjuwelen.com.
Exchange / Replacement:
If you prefer an exchange or replacement instead of a refund, we will dispatch the replacement item within 5 business days after your return request has been approved and the original item has been received (if return shipment is required).
Thank you for your understanding and patience.