Refund policy
Return & Refund Policy
Return Window
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days will not be accepted.
Eligibility for Returns
To be eligible for a return, your item must meet all of the following conditions:
- In the same condition as received — unworn, unused, with tags attached
- In its original packaging
- Accompanied by a receipt or proof of purchase
- Photos of the product, tags, and complete packaging must be provided prior to return, to confirm the item is in resalable condition
If the return is due to a quality issue, please provide photographic evidence and a detailed description of the defect.
How to Start a Return
To initiate a return, please contact us at support@lightofjuwelen.com. Do not send items back without first receiving return authorization — unauthorized returns will not be accepted.
Once your return is approved, we will provide a return shipping label and instructions on how and where to send your package.
Return address: [Unit 1001-05, Building 1, Haisi International Center, No. 1001 Fenghai Road,Fengze District，Quanzhou，Fujian，China]
Return Shipping Costs
- If the return is due to a product quality issue: return shipping is covered by LIGHTOFJUWELEN International, Ltd.
- If the return is not due to a quality issue: return shipping costs are the responsibility of the customer. An additional handling fee of 5% of the order amount will be applied to cover logistics and processing costs.
- If the remaining order value falls below $49 after the return, the original shipping fee of $4.99 will be deducted from the refund amount.
Non-Returnable Items
The following items are not eligible for return:
- Sale items or items purchased with a discount code
- Gift cards
- Custom or personalized orders
- Perishable goods
- Hazardous materials, flammable liquids, or gases
- Personal care or beauty products
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original item following the process above, and place a new order once the return is accepted.
Damaged or Incorrect Items
Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at support@lightofjuwelen.com with your order number and photos of the issue. We will assess each case and work towards a satisfactory resolution, including free replacement where applicable.
Refunds
Once we receive and inspect your return, we will notify you of the approval status within 2 business days.
If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund.
If you have not received your refund after 15 business days from approval, please contact us at support@lightofjuwelen.com.
European Union — 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. The item must be unworn, unused, with tags, and in its original packaging, with proof of purchase.
Contact Us
For any return or refund inquiries, please reach out to: 📧 support@lightofjuwelen.com